Return & Refund Policy
Return Eligibility
- Damaged products upon delivery
- Wrong product delivered
- No returns accepted for: Used products, personal care items, or dissatisfaction with performance/color
Return Process
- Critical: Do not open parcel upon delivery
- If issues arise after delivery, inform us within 24 hours
- Mandatory video requirement: Record parcel unboxing – claims not entertained without video proof
- Return products in original packaging with email receipt
- Choose products carefully (color, type) to avoid complications
Important Notes
- Carefully read return policy before claiming returns
- Personal care items have strict return limitations
- Video documentation is essential for all claims and returns